FAQ

 Please review this FAQ page and my policy page before ordering. 

General Questions.

Have you received my milk yet?

Track the status of your order by logging into your account in the upper right hand corner where it says "My Account".  On the left side click on "View Order Status".

  • "Awaiting Fulfillment" means that your order was received and I am now awaiting your package.
  • "Processing" means your package was received and your order is in production.
  • "Awaiting Shipment" means your order is complete and ready to ship.
  • "Verification Required" means there is a question regarding your order and your response is required in order to proceed.
  • "Shipped" means your order has been shipped and you should see a tracking number for shipping.

 If you do not have an account you can also check the "order status" list I have posted. You will receive an email notification once I have received your sample and your order is marked "processing". You will receive another automated email with tracking once your finished order has shipped. Please make sure your email is accurate when ordering, I am NOT able to change your email once your order is submitted.

I am NOT able to give individual order updates. If you must know the moment your package arrives to me you should purchase tracking and monitor that yourself. Shipments I receive are picked up several times a week. Messages requesting me to pick up my mail will go unanswered.

Do you offer a discount for multiple purchases? 

Yes! You will receive 5% off two items, 10% off 3 items, or 15% off 4 or more items when purchased at the same time. Discount is automatically calculated for you at checkout. This does not include special order, prototype, items from the extras section, gift certificates, or DIY kits.

I have placed multiple orders, can you refund the shipping costs?

Due to the heavy order volume I receive daily, I am no longer able to combine orders. It is very time consuming to go back and match up orders and process individual refunds so in order to increase efficiency all orders will be shipped separately. To avoid any extra shipping costs, please place your order in one transaction. 

Do you have any current promotions? 

I always offer the multiple purchase discount. I occasionally offer further discounts so be sure to like and sign up for notifications on my Facebook page and Instagram for product updates and promotions. I have an ongoing list of discounted prototype and clearance items as well.

How do you make items using breastmilk? 

They are intricately made in a multi-step process which includes plasticizing your milk, mixing, curing, and hand sanding in many, many steps! I do this in such a way that NO additives are used in the process of turning your milk to a solid state, leaving your very own breast milk in it's purest form. I further encase and protect your breastmilk in jeweler's grade, crystal clear resin. The resin preserves your milk and protects it from wear and tear. This complex process has developed over years of perfecting my technique, and requires many steps. Beware of purchasing keepsakes from imitators that use powder additives and lower quality resin can result in yellowing overtime.

I also offer a DIY kit so you have the option of making your own milk bead at home. This is not the same process I use in my studio, however. 

Is resin toxic?

The jeweler's grade resin that I use is not a toxic product. In fact, it's the safest epoxy you'll find, it does not contain chemicals which produce dangerous off-gassing that can lead to chronic issues. There are no solvents, nor any nonylphenol, which is a dangerous chemical contained in Part B of most other resins you'll find. This high-grade resin will not yellow or discolor overtime.

Where can I find more product pictures? 

Follow me on Facebook and Instagram!

I would like to add on to my order but you've already sent it, do I have to send you more milk? 

Not likely! I now keep your milk on file for up to a year after your order has shipped. I do this because of many reasons such as if your package was lost in transit, additional orders, etc. Better safe than sorry, and for many mamas this is the last of their milk supply so it would be unfortunate if I couldn't reproduce a pendant because of these reasons. You can also request that I store your milk longterm, just ask!

Will you ship any unused milk back to me?

Once I receive your milk I process your entire sample. I will not send back your unused milk, but I do keep it on file for up to a year. 

What do you do with the milk after a year is up?

I'm constantly refreshing my stock of breastmilk samples and instead of throwing them out I've decided to create keepsakes using samples that are meant to be discarded. These relics make an excellent gift for lactation consultants, milk donors, and also serve as a memento for people that are no longer producing milk. You can find all my communal relics here

How can I find out my ring size?

All of my items are hand crafted to order so there will be slight inconsistencies, but generally all the rings I offer are true to size. You can get your finger sized anywhere jewelry is sold locally to you. I also have ring sizers available here. When using these ring sizers please make sure it slides comfortably over your knuckle. I do not recommend using online sizers as they are highly inconsistent. When ordering rings with wider bands or stacking rings I recommend sizing up 1/2 to 1 size larger. The wider rings stack, the more space you will need to give your finger some flexibility.

If you do happen to order a ring that is too big you may find these size adjusters helpful. Occasionally I can rework a ring to a larger size depending on the setting, but in most cases the ring will need to be remade entirely. It is very important to order your correct ring size because once your order is placed production on that ring begins immediately so it is ready when your milk sample arrives. I am not able to alter or adjust an order once it is placed so please make sure you are ordering your correct size. 

I have an idea for a piece, will you do it? 

It's possible!  Please submit any custom requests here.

Do you offer returns?

ALL SALES ARE FINAL due to the personal nature of these hand-crafted items. If an item is received damaged as a result of quality or craftsmanship, clients must email their concern within 14 days after delivery. HOLLYDAY.CO will not assume responsibility as a result of rough handling and abuse. Please refer to the care instructions provided. 

I do NOT remake items based on layout, design, coloring, or how the milk fills a certain piece. It is your responsibility to be as specific as possible with your requests when ordering and thoroughly read the item descriptions paying close attention to measurements provided. Photos are a general guide, and although your piece will resemble the photo, it will not look exactly like it. Please keep in mind that this is an extremely delicate process, and each piece is very unique. The outcome will be different each and every time, that's a promise! 

Please make sure you have the required amount of milk to send BEFORE placing your oder. I will grant a refund on orders up to 30 days after purchase that have NOT begun processing, after 30 days you will be eligible for in store credit.

REPAIR POLICY 

If an item is received damaged as a result of quality or craftsmanship, clients must email their concern within 14 days of delivery. Elective repairs such as ring resizing, chain length adjustments, etc will involve a fee and is at the client's expense plus shipping charges. If an item needs to be repaired or resized, please email me at holly@hollyday.co to discuss your options. Items cannot be accepted for a repair without  prior authorization. Please note that I am not responsible for your item until it is in my possession and that repairs typically require 4-10 weeks to complete.

Do you offer gift certificates?

Yes! You can purchase, redeem, or check the balance of an existing gift certificate here.

I really want a pendant, but I'm afraid my significant other won't get me the right one!

There is a wish list feature available when you create an account. You can add, edit, and share your wish list with your family and friends. Simply log into your account and click the little heart to favorite items and add them to your wish list. Don't forget to let them know your ring size!

Sending Your Milk.

Where do I send my milk to have a pendant made?

Once you complete your purchase all the shipping information will be in your invoice that is automatically sent to the email you used at checkout. Be certain you enter the correct email address for your daily communications at the time of your purchase. I am NOT able to alter your email address once your order is placed.

How much milk do you need?

I will need approximately one tablespoon of milk for up to three pieces unless the product description mentions otherwise. DO NOT send more than 2 ounces of milk per bag, it will leak! If your order requires more than 2 ounces of milk please package 2 ounces per breastmilk bag, double bagging each bundle. I can work with as little as a teaspoon for the smaller pendants and charms, however you will need to be sure your milk is packaged very carefully to prevent leakage during shipping. 

Can the milk be old?

Your milk will not be consumed and is perfectly fine for creating a pendant. I have made a pendant for a mom with milk that was over 30 years old with remarkable results!

How should I package the milk?

The easiest, most cost effective way is to send one tablespoon of milk double bagged inside a greeting card or heavier paper such as card stock. Include a note with your name, order number, item(s) ordered, and any special requests with your package - or just print your invoice to ship with the sample. This is extremely important and ensures order accuracy. 

Do not ship in bottles or slider style zipper bags of any kind, they always leak. No need to overnight the package, and please do not request signature confirmation, it will only delay your sample getting to me. Make sure appropriate postage is on your package. 

If all this is overwhelming you can just purchase a shipping kit found here if you are in the USA.

Should I ship on ice?

No, you do not need to preserve the milk in any way. Ice and dry ice are not necessary and will only make your package heavier and more costly to ship.

Won't the milk go rancid?

Your milk will not be consumed and is perfectly fine for creating a keepsake.

Can I send frozen milk?

Yes, fresh or frozen milk are equally good. If frozen please consider thawing before sending or including paper towels in the package to absorb excess moisture. DO NOT send more than 2oz of milk per bag, it always leaks! 

Does the Post Office allow the shipping of breastmilk?

Yes, they certainly do!

What method and carrier should I use to ship the milk to you?

You can send in a small bubble mailer or letter envelope using whichever carrier you choose. First Class shipping through USPS for under 13oz is an inexpensive method, however with only a tablespoon of milk you can easily sandwich the bag in heavy paper such as a card and ship in a letter envelope. Just be sure appropriate postage is on the package or it will be returned by my mail person.

Take the guess work out of shipping and purchase a shipping kit found here if you are in the USA.

Lost or stolen packages are not the responsibility of the seller.
*Please double check your shipping address prior to placing your order.
*Monitor package progress using provided tracking number to avoid this issue.

Is shipping my milk to you included in the cost of the pendant?

No, shipping expenses to me are not included in the purchase price but it is fairly inexpensive and easy to ship. See above or purchase a shipping kit found here if you are in the USA.

Do you take orders from overseas?

I do! I have been taking orders worldwide since 2002. 

I have a low supply, how can I get enough milk?

Consider hand expressing for such a small amount of milk before digging out the pump. Generally, I can work with almost any amount you send and if for some reason it doesn't fill the piece you have chosen I will work with you to find a better solution. Please do not stress about getting enough milk, I am here to help! 

Sending Your Memorial Fillings.

Where do I send my lock of hair or ashes to have a pendant made?

Once you complete your purchase, the shipping information is in the yellow box of your invoice that is automatically sent to the email you used at checkout. If you do not see it immediately please check your spam.

How much do you need?

I only need a small lock of hair and about a pea sized amount of ashes per pendant. I always send back any unused with your finished piece.

Is shipping my package to you included in the cost of the pendant?

No, shipping expenses to me are not included in the purchase price but it is fairly inexpensive and easy to ship. Simply send in a letter envelope.

Processing Times.

How long does it take to make a pendant?

Generally, it takes anywhere from 2-10 weeks to create your piece from the time I receive your inclusion unless otherwise posted on the order status page. During peak ordering seasons processing can be greatly extended at times.

Do you take rush orders? 

I do! At checkout you can select "VIP" or add it to an existing order here. With this VIP upgrade your order becomes my top priority and will be completed and shipped within 14 business days after receiving your inclusion. Service is available for the USA only, express 1-2 day shipping is included, and this service is non-refundable. Please keep in mind some exclusions may apply and fine jewelry may take an additional 4-6 weeks for processing.

How long does shipping take?

Shipping times vary. I use USPS and standard shipping within the US is 3-7 days, and Priority shipping is 2-3 days. International shipping takes anywhere from 2-10 weeks or more depending on your location. 

Can I meet with you to discuss my order or pick up in person?

I do not have a storefront and am unable to allow local pick up. Please email to discuss your order at hello@hollyday.co.

When can I expect a reply from my email?

If you haven't received a response within 2 business days please reach out again. To avoid delays please contact me at hello@hollyday.co and include your order number if available. This helps me keep inquires organized.

Why do certain items have a longer processing time?

Some settings such as fine jewelry are custom made to order which extends the processing time. Once your order is placed the processing of that unique piece of jewelry that will hold your inclusion begins. That is why it is important to double check your ring size and order details BEFORE placing your order. 

Care & Quality.

How do I care for my pendant?

Avoid exposing your keepsake to water, excessive heat, direct sunlight, hand sanitizer, and chemicals such as lotions and perfumes. Your milk bead is placed within resin that makes it water resistant. It will survive a sprinkling of rain but must be removed for showering, swimming, hand washing, exercise, etc. Exposure to these elements can dull and discolor your milk overtime and tarnish the setting. When not in use, store in a cool, dark place in the original packaging if possible.

Many of my keepsakes are are dainty pendants strung on delicate chains. Treat these items with care as pulling or tugging may result in loosening or breaking your piece. 

To bring back the original shine simply buff gently with a soft, lint-free cloth. These cloths work great for shining up jewelry.  

Do you solder jump rings on pendants?

Although these pieces are secured with strong jump rings, any pulling or tugging may result in loosening the rings or breaking the chain. These are delicate items and should be treated as such. Findings cannot be soldered due to the resin and milk. The soldering process would melt and alter the appearance of your piece. 

Why doesn't the back of my jewelry look like the front?

They are called backs for a reason! The backs are sealed, but each side will not look the same. 

What color will my milk bead be?

The color of your bead will be the color of your milk. When deciding to order your keepsake please keep in mind that every sample of milk turns out differently. The color of the milk bead can also be a mix, or swirl of different shades. Your milk is thoroughly mixed before the creation process begins solving any separation issues that naturally occur; HOWEVER, some milk tends to separate more than others. This persistent separation results in the two-toned pendants where you might see a bright white and cream mix, either swirled or spotted. Again, the result just depends on your sample of milk, and the natural separation of fats as the milk is cured.

Tiny bubbles may also be visible in your keepsake due to the reaction between the milk and resin. This is unavoidable, but every effort is used to try and keep bubbles to a minimum. 

Will my milk bead change colors over time?

Your keepsake should remain as lovely as the day you received it if you follow the care instructions provided. 

Will my pendant look exactly like the photo?

No! That is the beauty of hand crafted items. No two items will ever be identical because every milk sample is different. Just like you, it's uniqueness and beauty is naturally one of a kind. 

I DO NOT remake items based on layout, design, coloring, or how the milk fills a certain piece. It is your responsibility to be as specific as possible with your requests when ordering and thoroughly read the item descriptions paying close attention to measurements provided. Photos are a general guide, and although your piece will resemble the photo, it will not look exactly like it. Please keep in mind that this is an extremely delicate process, and each piece is very unique. The outcome will be different each and every time, that's a promise!  

I take pictures in natural sunlight. Placement may differ from order to order. If you have a specific preference on where/how the milk beads are placed within a pendant please include this in a message with your order and in the note along with your milk. If you do not specify, the placement will be at my discretion. I do not remake pendants do to miscommunication on bead placement. It is your responsibility to be clear on details. 

Keepsakes such as pearls and beads often have a raw edge and will not be perfect and smooth like commercially made beads because they are hand crafted. Often times in these pieces and even some of the larger items have tiny bumps and craters on the surface. This is due to a natural reaction between the milk and resin. While every effort is made to keep this at a minimum, sometimes it still remains. This creates a very unique, organic appearance and adds to the remarkable character of your keepsake. I hope you can appreciate this one of a kind relic! 

Hand stamped items will not always be lined up perfectly or come out looking exactly the same.. that is part of the charm. These are not machine engraved pieces, and results will vary significantly. 

How do I know MY milk was used?

Something special about the way I operate is it's just me! I am the only one who touches your inclusion from start to finish and I believe that is very important because too many involved hands creates more room for error. Your milk remains in the original packaging until processing has begun, and then it is given a unique ID to ensure accuracy. 

I put great care and respect to preserve YOUR milk as an everlasting keepsake for your precious nursing experience. I would expect the same in trusting someone with something so personal. From one mama to another, you can trust me!  

Are keepsake sizing precise? 

NO! Everything available on my website is handmade and sizing is not consistent. Pendant and ring sizes can vary slightly, no two pieces will ever be exactly the same. Measurements listed are approximate. 

 

Fun Facts.

When did you start your business?

Hollyday Designs was born in 2002.

Where did the name Hollyday Designs come from?

Well my name is Holly, and when I was little I used to tell people my middle name was Day. My real middle name is Dayle after my Dad, Dale, but Holly Day sounded so much neater!  :)  I also wished for my name to be Aimee ha!

Did you breastfeed?

Yes, I am a huge supporter of breastfeeding. I nursed my oldest Jack until 15 months old, and he self weaned when I became pregnant with Joseph who I nursed until 2 years old. I also cloth diapered and wore my children in slings when it was unheard of in my town. I remember getting stares, but now you see it everywhere - that's awesome!

Where are you located? 

Hollyday Designs is located in central Illinois, born and raised.

 

For further questions, please contact me using the form below.