Return Policy

ORDER CANCELATIONS

Please make sure you have the required amount of milk to send BEFORE placing your oder. 

If you need to cancel your order that has not begun processing a store credit will be issued. This credit will be attached to the email used to place your original order. You can use this credit on any future purchase including an online gift card.

RETURN AND EXCHANGE POLICY 

ALL SALES ARE FINAL due to the personal nature of these hand-crafted items. If an item is received damaged as a result of quality or craftsmanship, clients must email their concern within 14 days after delivery. HOLLYDAY.CO will not assume responsibility as a result of rough handling and abuse. Please refer to the care instructions provided. 

HOLLYDAY.CO does NOT remake items based on layout, design, coloring, or how the milk fills a certain piece. It is your responsibility to be as specific as possible with your requests when ordering and thoroughly read the item descriptions paying close attention to measurements provided. Photos are a general guide, and although your piece will resemble the photo, it will not look exactly like it. Please keep in mind that this is an extremely delicate process, and each piece is very unique. The outcome will be different each and every time, that's a promise! 

Please make sure you have the required amount of milk to send BEFORE placing your oder. 

VIP RUSH ORDER SERVICE

The VIP service is NON-REFUNDABLE.

REPAIR POLICY 

If an item is received damaged as a result of quality or craftsmanship, clients must email their concern within 14 days of delivery. Elective repairs such as ring resizing, chain length adjustments, etc will involve a fee and is at the client's expense plus shipping charges. If an item needs to be repaired or resized, please email me at [email protected] to discuss your options. Items cannot be accepted for a repair without prior authorization. Please note that HOLLYDAY.CO is not responsible for your item until it is in my possession and that repairs typically require 4-10 weeks to complete.

By purchasing from HOLLYDAY.CO you agree to these terms in additional to the terms of service.