PLACING AN ORDER
When you add an item to your shopping bag, you may either continue shopping or proceed to the checkout. Checkout involves 4 simple steps: Billing, Shipping, Payment and Order Confirmation.
Once I have received your order, you will receive an email invoice acknowledging the details of your order along with instructions on how to send in your inclusions (if applicable) in the yellow box of your invoice.
Please note that this does not guarantee the availability of the merchandise and that ALL ORDERS ARE SUBJECT TO AVAILABILITY. Although I make every effort to feature in stock pieces in our boutique, occasionally I may sell out of featured items. If I am unable to complete your order, you will be notified via email.
ONCE AN ORDER HAS BEEN PLACED, I AM NOT ABLE TO MODIFY OR CANCEL YOUR ORDER. I reserve the right to decline your order in the event that I am unable to obtain authorization for payment, there are shipping restrictions for a particular item, or I do not have the item in stock.
Items in your shopping bag are not reserved and may be purchased by other clients.
RETURN AND EXCHANGE POLICY
Because of the nature of my hand-crafted items, NO refunds are offered. I do not remake items based on layout, design, or how the milk fills a certain piece. It is your responsibility to be as specific as possible with your requests when ordering and thoroughly read the item descriptions. Photos are a general guide, and although your piece will resemble the photo, it will not look exactly like it. Please keep in mind that this is an extremely delicate process, and each piece is very unique. The outcome will be different each and every time, that's a promise.
Items such as pearls and beads will have a raw edge and will not be perfect and smooth like commercially made beads because they are hand formed. A natural reaction between the milk and resin will create tiny bumps and craters on the surface of your bead. This creates a very unique, organic appearance and adds to the remarkable character of your very own milk jewelry.
I do however, guarantee my work. I hope you can appreciate the uniqueness of your very own breast milk jewelry.
Please make sure you have the required amount of milk to send BEFORE placing your oder. I will grant a refund on orders up to 30 days that have not begun processing, after 30 days you will be eligible for in store credit.
I stand behind the quality of my merchandise and am happy to provide repairs due to breakage or damage free of charge for one year from the date of purchase. After one year, repairs may incur a charge. Elective repairs, such as ring resizing or chain lengthening, or errors by the customer typically involve a charge. They are repaired at the owner's expense plus the shipping charge.
For elective repairs there is a $25 service charge plus the cost of additional materials and shipping.
If an item needs to be repaired, please email me at email@example.com. Items cannot be accepted for a repair without prior authorization. Please note that I am not responsible for your item until it is in my possession and that repairs typically require 4-6 weeks to complete.
I currently accept payments by Visa, MasterCard, American Express, Paypal, Apple Pay, and Amazon Pay. Payment will be debited and cleared from your account upon order confirmation. In filling out the payment requirements, you confirm that you are an authorized user of the credit/debit card. All credit/debit cardholders are subject to validation checks and authorization by the card issuer.
If the issuer of the credit/debit card rejects authorization of payment to Hollyday Designs, I will not be held liable for any delay or non-delivery.
Hollyday.co does not charge sales tax for orders delivered in the United States with the exception of deliveries in the state of Illinois, in which applicable sales tax will be added to the order amount.
Each piece is made to order so please allow the typical 6-12 weeks for your item (excluding shipping). Processing times do vary depending on the particular work load at the time you place your order. Please check the order status page for current processing times.
All orders ship USPS. To calculate shipping charges please add the item(s) to your cart and input your address. USA shipping orders over $100 ship USPS First Class for free.
Expedited shipping is available. I also offer an expedited option that puts you at the top of the processing list and include overnight shipping. Please select "Rush Order Completion & Express Shipping" if you wish to add this service.
Customers can track their shipments at www.usps.com.
I ship worldwide.
OWNERSHIP OF CONTENT
All content, design, information, text, images, names, likenesses, pictures, graphics, formats, code and software, technical drawings, configurations, graphics, photographs, audio and video files, scripts, links, interactive features and other material and files (collectively, “Content”) used on or incorporated into this Site, and the selection, arrangement and/or integration of all such Content are either registered trademarks, trademarks, trade names, service marks, copyrights or otherwise protected property of Hollyday Designs, or used under license or otherwise, and all rights thereto are specifically reserved. Except as otherwise expressly provided herein, Content on the Site may not be used, copied, published, broadcasted, distributed, reproduced or transmitted without our prior written consent.
You agree to comply with, and keep intact, any copyright notices, trademark notices, information, or restrictions contained in or on any Content available on, incorporated into or accessed through the Site. You may not copy, use, download, modify, frame, publish, transmit, re-transmit, transfer or sell, license, reproduce, create derivative works from, distribute, perform, display, disseminate, broadcast, cache, rearrange, redistribute, alter, adapt, crop, re-size, reverse engineer, move, remove, delete or in any way exploit or make commercial use of, any material obtained through the Site, including without limitation Content, in whole or in part, directly or indirectly, without the prior written consent of the owner thereof, except as expressly permitted in this Agreement, on the Site, by Hollyday Designs (and all other entities with an interest in the relevant intellectual property) in writing in each instance or under applicable law.
RESTRICTIONS ON USE
Except as expressly permitted, you agree not to use the Site for sale, trade or other commercial purposes, and, you may not modify, copy, publish, display, transmit, adapt or in any way exploit the Content on the Site.
You agree not to use the Site to provide information which is incomplete, false, inaccurate and not your own; engage in criminal activity or otherwise give rise to conduct that may violate the law or fail to comply with accepted internet protocol; attempt to interfere in any way with the Site or the Site’s security or to sue the Site’s service to gain unauthorized access to any other computer system.
From time to time, we may use techniques designed to identify fraudulent activities. You agree to cooperate with such efforts, as we may, in our sole discretion, deem necessary to identify attempted fraud. You further agree that if, for any reason, you or others acting on your behalf are suspected of fraud or other breach of these Terms, we may, in our sole discretion, declare you to be in breach of the Terms, suspend or terminate your use of the Site, and/or seek prosecution to the fullest extent of the law.
DISCLAIMER AND LIMITATION OF LIABILITY
Hollyday Designs attempts to provide accurate and timely information. There may, however, be inadvertent technical or factual inaccuracies and typographical errors. I reserve the right to make corrections and changes to the Site without notice.
Your use and browsing of, and any reliance by you upon this Site is at your own risk and you assume responsibility associated with the Site, provided “AS IS”. Hollyday Designs disclaims all warranties, conditions, representations and endorsements of any kind, either expressed or implied, with regard to the information accessed including all content and material, functions and services provided on the Site, provided without warranty of any kind, including the warranties concerning availability, accuracy, completeness, usefulness of content and information, uninterrupted access, and any warranty of title, non-infringement, merchantability or fitness for a particular purpose.
Hollyday Designs does not warrant that the Site, content, materials or services will be timely, secure, uninterrupted or error free, or that defects will be corrected. If you are dissatisfied with the Site, your sole remedy is to discontinue using the Site. Any material downloaded or otherwise obtained through the use of the Site is done at your own discretion and risk, and you are solely responsible for any damage that may result.
In no event shall Hollyday Designs, its affiliates or any other respective directors, officers, employees, agents, or content or service providers be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or cause of action arising from or in any way related to the use of, or the inability to use, or the performance of the Site or the Content and materials or functionality on or accessed through the Site including, loss of revenue, or anticipated profits or lost business, data or sales or any other type of damage, tangible or intangible in nature. Some jurisdictions do not allow this limitation or exclusion so this may not apply to you.
You hereby agree to indemnify, defend and hold harmless, Hollyday Designs, its affiliates, subsidiaries, and its and their respective officers, directors, employees and agents, from and against any and all claims actions or demands, liabilities, losses, expenses, damages and costs, including without limitation reasonable legal and accounting fees, in any way arising from, related to or in connection with your use of the Site, your violation of the Terms or the posting or transmission of any materials on or through the Site by you, including, but not limited to, any third-party claim that any information or materials you provide infringes any third party proprietary right.
Governing Law And Limitation Of Actions. The terms of this Agreement shall be governed by and construed in accordance with the laws of the State of Illinois without regard to its conflicts of law rules, and you and we irrevocably consent, in connection with any action to enforce this Agreement or arising out of your use of the Site, to the jurisdiction of the federal and state courts located in Illinois. No action arising out of this Agreement, regardless of form, may be brought by a user more than one (1) year after the cause of action has arisen.