By visiting the HOLLYDAY.CO website (“Site”), www.hollyday.co, you are accepting and consenting to be bound by the Terms of Use provided herein, as well as the Privacy Policy.
IF YOU DO NOT AGREE WITH THESE TERMS OF USE, OR ANY POSTED GUIDELINES OR RULES, PLEASE DO NOT USE THIS SITE. I reserve the right, in my discretion, to update or modify the Terms of Use at any time by posting such new terms on the Site. Such changes shall be effective immediately upon posting with the date of the most recent revisions appearing at the bottom of this page, so check back often. I encourage you to review these Terms of Use whenever you use the Site. Your continued use of the Site and/or Services will constitute your binding acceptance of this Agreement, as amended from time to time.
PLACING AN ORDER
When you add an item to your shopping bag, you may either continue shopping or proceed to the checkout. Checkout involves 4 simple steps: Billing, Shipping, Payment and Order Confirmation.
Once I have received your order, you will receive an email invoice acknowledging the details of your order along with instructions on how to send in your inclusions (if applicable) in the yellow box of your invoice.
Please note that this does not guarantee the availability of the merchandise and that ALL ORDERS ARE SUBJECT TO AVAILABILITY. Although I make every effort to feature in stock pieces, occasionally I may sell out of high demand items. If I am unable to complete your order, you will be notified via email.
Make sure you have the required amount of inclusion BEFORE you place your order. Refunds are only granted on orders up to 30 days after purchase that have NOT begun processing. The customer will select its own shipping carrier, negotiate rates, shipping terms, and remit payment directly to the shipping provider. The customer will be encouraged to purchase shipping insurance if including their own jewelry items (prior approval of jewelry is required), and understands that HOLLYDAY.CO will not purchase shipping insurance on the customer's behalf. The customer assumes all liability associated with this shipment, and hereby holds harmless HOLLYDAY.CO against any claims for loss or damage. Any claims that need to be made for lost or damaged shipments will by the customer's responsibility.
Providing the correct shipping address that your finished purchase will be sent is crucial when placing your order. HOLLYDAY.CO is not responsible for lost or redirected packages due to incorrect shipping addresses. In the event you provide an invalid shipping address and the package is rerouted back to HOLLYDAY.CO you will be required to purchase shipping costs again.
ONCE AN ORDER HAS BEEN PLACED, I AM NOT ABLE TO MODIFY OR CANCEL YOUR ORDER. Please be sure to use your correct email and shipping address when placing your order. I reserve the right to decline your order in the event that I am unable to obtain authorization for payment, there are shipping restrictions for a particular item, or I do not have the item in stock.
Items in your shopping bag are not reserved and may be purchased by other clients.
RETURN AND EXCHANGE POLICY
ALL SALES ARE FINAL due to the personal nature of these hand-crafted items. If an item is received damaged as a result of quality or craftsmanship, clients must email their concern within 14 days after delivery. HOLLYDAY.CO will not assume responsibility as a result of rough handling and abuse. Please refer to the care instructions provided.
HOLLYDAY.CO does NOT remake items based on layout, design, coloring, or how the milk fills a certain piece. It is your responsibility to be as specific as possible with your requests when ordering and thoroughly read the item descriptions paying close attention to measurements provided. Photos are a general guide, and although your piece will resemble the photo, it will not look exactly like it. Please keep in mind that this is an extremely delicate process, and each piece is very unique. The outcome will be different each and every time, that's a promise!
Please make sure you have the required amount of milk to send BEFORE placing your oder.
ORDER CANCELATIONS
If you need to cancel your order that has not begun processing a store credit will be issued and attached to the email used to place your order. You can use this credit on any future purchase including an online gift card.
REPAIR POLICY
If an item is received damaged as a result of quality or craftsmanship, clients must email their concern within 14 days of delivery. Elective repairs such as ring resizing, chain length adjustments, etc will involve a fee and is at the client's expense plus shipping charges. If an item needs to be repaired or resized, please email me at holly@hollyday.co to discuss your options. Items cannot be accepted for a repair without prior authorization. Please note that I am not responsible for your item until it is in my possession and that repairs typically require 4-10 weeks to complete.
PAYMENT
I currently accept payments by Visa, MasterCard, American Express, Paypal, Apple Pay, and Amazon Pay. Payment will be debited and cleared from your account upon order confirmation. In filling out the payment requirements, you confirm that you are an authorized user of the credit/debit card. All credit/debit cardholders are subject to validation checks and authorization by the card issuer.
If the issuer of the credit/debit card rejects authorization of payment to HOLLYDAY.CO, I will not be held liable for any delay or non-delivery.
SALES TAX
HOLLYDAY.CO does not charge sales tax for orders delivered in the United States with the exception of deliveries in the state of Illinois, in which applicable sales tax will be added to the order amount.
SHIPPING
Each piece is made to order so please allow the typical 6-12 weeks for your item (excluding shipping). Processing times do vary depending on the particular work load at the time you place your order. Please check the order status page for current processing times.
All orders ship USPS. To calculate shipping charges please add the item(s) to your cart and input your address.
Expedited shipping is available. If the VIP service is selected your order will be completed and shipped within 14 business days after receiving your inclusion. Service is available for the USA only, express 1-2 day shipping is included, and this service is non-refundable. Some exclusions may apply and fine jewelry may take an additional 2-4 weeks for processing.
Providing the correct shipping address that your finished purchase will be sent is crucial when placing your order. HOLLYDAY.CO is not responsible for lost or redirected packages due to incorrect shipping addresses. In the event you provide an invalid shipping address and the package is rerouted back to HOLLYDAY.CO you will be required to purchase shipping costs again.
Customers can track their shipments at www.usps.com.
I ship worldwide since 2002.
OWNERSHIP OF CONTENT
All content, design, information, text, images, names, likenesses, pictures, graphics, formats, code and software, technical drawings, configurations, graphics, photographs, audio and video files, scripts, links, interactive features and other material and files (collectively, “Content”) used on or incorporated into this Site, and the selection, arrangement and/or integration of all such Content are either registered trademarks, trademarks, trade names, service marks, copyrights or otherwise protected property of Hollyday Designs, or used under license or otherwise, and all rights thereto are specifically reserved. Except as otherwise expressly provided herein, Content on the Site may not be used, copied, published, broadcasted, distributed, reproduced or transmitted without our prior written consent.
You agree to comply with, and keep intact, any copyright notices, trademark notices, information, or restrictions contained in or on any Content available on, incorporated into or accessed through the Site. You may not copy, use, download, modify, frame, publish, transmit, re-transmit, transfer or sell, license, reproduce, create derivative works from, distribute, perform, display, disseminate, broadcast, cache, rearrange, redistribute, alter, adapt, crop, re-size, reverse engineer, move, remove, delete or in any way exploit or make commercial use of, any material obtained through the Site, including without limitation Content, in whole or in part, directly or indirectly, without the prior written consent of the owner thereof, except as expressly permitted in this Agreement, on the Site, by HOLLYDAY.CO (and all other entities with an interest in the relevant intellectual property) in writing in each instance or under applicable law.
RESTRICTIONS ON USE
Except as expressly permitted, you agree not to use the Site for sale, trade or other commercial purposes, and, you may not modify, copy, publish, display, transmit, adapt or in any way exploit the Content on the Site.
You agree not to use the Site to provide information which is incomplete, false, inaccurate and not your own; engage in criminal activity or otherwise give rise to conduct that may violate the law or fail to comply with accepted internet protocol; attempt to interfere in any way with the Site or the Site’s security or to sue the Site’s service to gain unauthorized access to any other computer system.
SECURITY
From time to time, we may use techniques designed to identify fraudulent activities. You agree to cooperate with such efforts, as we may, in our sole discretion, deem necessary to identify attempted fraud. You further agree that if, for any reason, you or others acting on your behalf are suspected of fraud or other breach of these Terms, we may, in our sole discretion, declare you to be in breach of the Terms, suspend or terminate your use of the Site, and/or seek prosecution to the fullest extent of the law.
DISCLAIMER AND LIMITATION OF LIABILITY
Hollyday Designs attempts to provide accurate and timely information. There may, however, be inadvertent technical or factual inaccuracies and typographical errors. I reserve the right to make corrections and changes to the Site without notice.
Your use and browsing of, and any reliance by you upon this Site is at your own risk and you assume responsibility associated with the Site, provided “AS IS”. HOLLYDAY.CO disclaims all warranties, conditions, representations and endorsements of any kind, either expressed or implied, with regard to the information accessed including all content and material, functions and services provided on the Site, provided without warranty of any kind, including the warranties concerning availability, accuracy, completeness, usefulness of content and information, uninterrupted access, and any warranty of title, non-infringement, merchantability or fitness for a particular purpose.
HOLLYDAY.CO does not warrant that the Site, content, materials or services will be timely, secure, uninterrupted or error free, or that defects will be corrected. If you are dissatisfied with the Site, your sole remedy is to discontinue using the Site. Any material downloaded or otherwise obtained through the use of the Site is done at your own discretion and risk, and you are solely responsible for any damage that may result.
In no event shall HOLLYDAY.CO, its affiliates or any other respective directors, officers, employees, agents, or content or service providers be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or cause of action arising from or in any way related to the use of, or the inability to use, or the performance of the Site or the Content and materials or functionality on or accessed through the Site including, loss of revenue, or anticipated profits or lost business, data or sales or any other type of damage, tangible or intangible in nature. Some jurisdictions do not allow this limitation or exclusion so this may not apply to you.
INDEMNIFICATION/RELEASE
You hereby agree to indemnify, defend and hold harmless, HOLLYDAY.CO, its affiliates, subsidiaries, and its and their respective officers, directors, employees and agents, from and against any and all claims actions or demands, liabilities, losses, expenses, damages and costs, including without limitation reasonable legal and accounting fees, in any way arising from, related to or in connection with your use of the Site, your violation of the Terms or the posting or transmission of any materials on or through the Site by you, including, but not limited to, any third-party claim that any information or materials you provide infringes any third party proprietary right.
GENERAL PROVISIONS
Governing Law And Limitation Of Actions. The terms of this Agreement shall be governed by and construed in accordance with the laws of the State of Illinois without regard to its conflicts of law rules, and you and we irrevocably consent, in connection with any action to enforce this Agreement or arising out of your use of the Site, to the jurisdiction of the federal and state courts located in Illinois. No action arising out of this Agreement, regardless of form, may be brought by a user more than one (1) year after the cause of action has arisen.
MISCELLANEOUS
These Terms of Use and HOLLYDAY.CO Privacy Policy set forth the entire agreement between the parties relating to the use of the Site. If any provision of this Agreement is held to be unlawful, void or for any reason unenforceable, then such provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions. You agree that this Agreement and all incorporated agreements may be automatically assigned by HOLLYDAY.CO, in its sole discretion, to a third party in the event of a merger or acquisition.